We’re committed to helping our community during this time of uncertainty with COVID-19. We’re now accepting walk-in patients and referrals from ADAMH. Read more.
What We Do
Your connection to the county’s Alcohol, Drug and Mental Health (ADAMH) system.
For immediate crisis situations you can call, walk-in or have our mobile team dispatched to your location to provide urgent mental health and substance use intervention services.
1. Crisis Center
Netcare Access provides mental health and substance abuse crisis services 24 hours a day, 365 days a year. Any adult, 18 years and older, may come to our location at 199 S. Central Avenue and walk-in without an appointment or referral to receive crisis care.
2. Assessment Services
Netcare Access provides non-emergency walk-in substance use and mental health assessments at our main location and also as a telehealth option.
3. Emergency Response Service
Emergency Response Service is the dedicated Netcare Access team that answers the crisis phone line and chat feature on the website for anyone in need of assistance or in a mental health or substance abuse crisis.
4. Mobile Response Unit
In partnership with the Columbus Division of Police and the Franklin County Sheriff’s Office, a Netcare clinician is paired with an officer to respond to behavioral health or suspected substance abuse calls in the field.
For further stabilization services, adult clients can be admitted voluntarily to one of our residential programs.
1. Crisis Stabilization UNit
After a 24-hour stay at Netcare Crisis Services, individuals who require a few more days of stabilization are offered the option to stay at the Netcare Access Crisis Stabilization Unit as an alternative to a psychiatric hospitalization.
2. Miles House
Miles House is a co-ed, short term residential treatment facility in the Westside of Columbus for individuals struggling with mental health issues and possible substance abuse located on the Westside of Columbus.
We work in the community to ensure the safety of all adult individuals in Franklin County.
1. Community Crisis Response
Netcare’s Community Crisis Response (CCR) provides immediate, on-the-scene response to traumatic situations that occur within the community with specially trained and experienced mental health clinicians.
2. ROW ONE Program
Netcare’s ROW ONE Program is a mobile intervention service in Franklin County designed to transport publicly intoxicated persons off the streets to a place of safety and shelter. Individuals served are provided education on resources available in the community.
3. Developmental Disability Services
Netcare Access offers specialized crisis and assessment services for adults, 18 years and older, with a dual diagnosis of mental illness and and/or developmental disabilities.
Partnering with the local courts and offering expert forensic evaluations on matters of mental illness.