On-Site Crisis Services will no longer be offered effective Friday, November 25, 2022. Service hours will be reduced from 24/7 effective August 28, to reflect our changing workforce.

What We Do

Your connection to the county’s Alcohol, Drug and Mental Health (ADAMH) system.

Crisis Services

In the event of a crisis, you can call our crisis line or use our live chat service to speak with one of our licensed clinicians. We’re here to help.

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1. Crisis Center

Hours of operation are changing effective August 28. We anticipate the full wind-down of this program to end on Friday, November 25.

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2. Assessment Services

Netcare Access provides non-emergency substance use and mental health assessments as a telehealth option.

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3. Emergency Response Service

Emergency Response Service is the dedicated Netcare Access team that answers the 24/7 Crisis Phone and chat feature on the website for anyone in need of assistance or in a mental health or substance abuse crisis.

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4. Probate Pre-Screening

Probate Pre-Screening is an assessment to determine if an individual meets criteria for involuntary psychiatric hospitalization.

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Residential Programs

For further stabilization services, adult clients can be admitted voluntarily to one of our residential programs.

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1. Crisis Stabilization UNit

Individuals who require a few more days of stabilization following a crisis are offered the option to stay at the Netcare Access Crisis Stabilization Unit as an alternative to a psychiatric hospitalization.

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2. Miles House

Miles House is a co-ed, short term residential treatment facility in the Westside of Columbus for individuals struggling with mental health issues and possible substance abuse located on the Westside of Columbus.

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Community Programs

We work in the community to ensure the safety of all adult individuals in Franklin County.

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1. Community Crisis Response

Netcare’s Community Crisis Response (CCR) provides immediate, on-the-scene response to traumatic situations that occur within the community with specially trained and experienced mental health clinicians.

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2. ROW ONE Program

Netcare’s ROW ONE Program is a mobile intervention service in Franklin County designed to transport publicly intoxicated persons off the streets to a place of safety and shelter. Individuals served are provided education on resources available in the community.

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3. Developmental Disability Services

Netcare Access offers specialized crisis and assessment services for adults, 18 years and older, with a dual diagnosis of mental illness and and/or developmental disabilities.

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Forensic Services

Partnering with the local courts and offering expert forensic evaluations on matters of mental illness.

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1. Forensic Center

Netcare Access Forensic Center provides services all across Central Ohio.

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2. Older Adult Services

The older adult specialist provides assessments to adults 65 and older in the community.

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