Special Announcement Regarding On-Site Crisis Services

Netcare has been a pivotal agency in this community for 50 years, transforming from an outpatient community health center to a comprehensive network of mental health and substance use crisis services, along the way.

For the past 27 years, we have been identified as the place you go when you or someone you care for is in a mental health or substance use crisis. We have served thousands of children, adults, and families struggling in our community, offering on-site mental health crisis and addiction services to anyone in need, regardless of their ability to pay.

With staffing challenges and a highly competitive labor market, a 24/7/365 on-site crisis service unit at Netcare is no longer a sustainable model. Netcare, with the backing of its Board of Directors, has decided to cease operations of the on-site crisis unit effective Friday, November 25. This is a difficult, but necessary, decision to ensure the safety and well-being of both the patients we serve and the staff we value and respect. This timeline will allow us to assist with the transition of our patient population to other resources in the community.

We are grateful to those that have supported our program and we are still touched by every letter, phone call, and visit we receive from former clients. Many of them repeat the same phrase: “you saved my life.”

We will continue our life-saving work by providing community-based crisis programming, residential programs including the Crisis Stabilization Unit and our residential program, Miles House, and meeting patients where they are in times of crisis. Our 24/7 Crisis Phone Line, 614-276-CARE(2273), now with the addition of the 988 Suicide Prevention Lifeline-will continue answering phone calls, texts and chats from anyone in a mental health or substance use crisis. Our ten other programs and services will still be fully operational with no changes to service hours, and new programs will be launched as we grow and adapt to the ever-changing needs of Franklin County.

40th Annual Golf Tournament

Thank you to our sponsors, supporters and golfers that came out to commemorate our 40th anniversary of the Netcare Foundation Annual Golf Tournament. $27,000 was raised to benefit the staff, clients and facilities of Netcare Access.

Our Low Gross Champions were Kent Bermingham, Chad Smith, Brenton Meininger and Mike Semberg. (pictured below) Thank you to our Dining Sponsor SUN Behavioral Health and our Beverage Cart Sponsor Quantum Health.

Netcare Access Becomes a 988 Service Provider

As the National Suicide Prevention Lifeline expands local behavioral health provider has the infrastructure and expertise to answer calls.

Netcare Access has been answering crisis phone calls since 1996 when its 24/7 Emergency Response Service (ERS) was established. The program is staffed by licensed clinicians ready to answer urgent questions and connect the caller to local resources. In some instances, if the caller is in an active crisis, the clinician will dispatch a ride to pick up the individual and bring them to Netcare for services.

The ERS program has expanded in the last 5 years.  An online chat feature had been added on the Netcare Access website (www.netcareaccess.org) and partnering with the Community Shelter Board to answer the Homeless Hotline 24-hour crisis line, (614-274-7000), for individuals and families in need of housing and shelter options in Columbus and Franklin County.

In 2021 Netcare answered, managed, de-escalated, and linked the following:

  • 42,771 Emergency Response Service Crisis Hotline incoming calls
  • 69,652 Homeless Hotline incoming calls
  • 747 COVID Cares ADAMH of Franklin County incoming calls
  • 771 online crisis chats via Netcare website or ADAMH Franklin County website
  • 74 Community Crisis Response trauma response team requests
  • 61,702 outgoing calls to family members, community agencies, and first responders

The National Suicide Prevention Lifeline is a national-based suicide prevention network founded by the Substance Abuses and Mental Health Services Administration (SAMHSA). In 2020 the Federal Communications Commission ordered telecommunication carriers to assist in implementing the new toll-free, three-digit 9-8-8 number, which was designed to be easier to remember and use than the current 1-800-373-TALK hotline. All phone service providers will be required to direct all 988 calls to the existing National Suicide Prevention Lifeline by July 16, 2022.

Netcare Access began answering 988 calls on February 10. All calls are answered by licensed social workers and counselors trained in the Lifeline model. Currently, Netcare has 33 clinicians on staff to field inquiries from the crisis phone line, online chat, Homeless Hotline, and 988. All are answered 24 –hours a day, 7 days a week.

Marianne Robbins has been an Emergency Response Service clinician for more than 20 years. She is excited to be taking on the new 988 service. “What’s interesting about the 988 program is we use tools that they (the caller) may already have without the need to involve other first responders,” said Robbins. “We allow them to come up with their own ideas of getting themselves to safety. We are just the guide, utilizing the tools to keep them safe,” said Robbins.

 “Netcare has always been a high volume crisis call center, with our 614-276-2273 line, with compassion, expertise at the forefront, but now to join this network across the country and the state is a recognition of the skill and expertise of our staff,” said Director of Community & Residential Services, Carrie Wirick.
Netcare is currently the primary 988 coverage for Belmont, Harrison, and Monroe Counties, and provides backup coverage for Franklin County. Netcare is in discussions with 17 other counties to provide primary and backup coverage as the program expands.
Based on preliminary data, Netcare expects to answer 2,000 to 4,000 calls in the first year.

Join us on the green this June!



It’s Time to Tee Off

The 40th Annual Foundation Golf Tournament will now be held on Monday, June 6 at Jefferson Country Club in Blacklick, Ohio.

Golf, games, prizes, and a few surprises await. Don’t miss out! Click here to sign up your team today. 

Proceeds from the tournament support the Netcare Foundation. The Netcare Foundation is a non-profit 501(c)(3) fundraising organization that raises funds to offer support to the programs, staff, and clients of Netcare Access.

For questions, email Jessica Lilly at pr@netcareaccess.org or call 614-278-0109.


Netcare Celebrates 50th Anniversary!



Help us celebrate 50 years of serving our community. Make your impact with a donation today!



Our 2020 Annual Report is Ready

It’s no secret that 2020 brought about change in a big way. It’s not only been about COVID, but the turmoil of long-overdue discussions on equality, justice, and even basic principles of fairness.

It’s been one of our workplaces flooding twice inside of a month, of another of our buildings being in the middle of protests, and of the changing dynamics of crisis care in Franklin County.

What hasn’t changed, though, is the dedication of staff who walk through our doors, day after day and night after night, providing the best care that they can in a system that is one of the most complex in American healthcare.

To view the report, click here.

Netcare Event Raises $57,000!

The 3rd Annual Netcare Foundation Community Awards and Recognition Dinner was held on Wednesday, October 6 at the Columbus Museum of Art. After being postponed and cancelled in 2020 the Netcare Foundation was elated to have the opportunity to host the event in-person even if it meant checking vaccination cards and requiring face masks. Many sponsors returned to support the Netcare Foundation and many new supporters joined the organization for the first time this year. In total, about 130 guests attended the event and several more joined the silent auction online from the comfort of their own homes. Our emcee, Matt Herchik from NBC4, did a fantastic job orchestrating the evening and our honorees from Southeast and Community Housing Network were humbled to be acknowledged for their efforts in helping our clients find stable and affordable housing. We also acknowledged the Netcare staff that were present at the event for their hard work on the front lines of caring for the some of the most vulnerable individuals in our community and never wavering, even during a pandemic. We raised a total of $57,900 which nearly doubled the amount raised in 2019. 

A big thank you to our sponsors this year! Thank you to our Title Sponsor, Ohio Hospital for Psychiatry. Thank you to the following Champion Sponsors: Cardinal Health, Columbus Springs, Ohio Health  Our Patron Sponsors: Ohio State University Wexner Medical Center, RiverVista Health, SUN Behavioral Health, Encova, Vorys, Ice Miller and Dr. Lee Shackleford

Enjoy photos from the event, courtesy of our friends at Open Image Studio.

COVID Protocols for Community Awards Event

For the safety of our patrons and guests, we will require proof of a COVID- 19 vaccination with a photo ID, or proof of a negative COVID test within 48 hours of the event. Anyone who cannot provide a vaccine card or negative test results will not be permitted to enter the venue. Check in for the event will begin at 5:30 PM and will go until 6:30 PM. No admittance will occur after 6:30 PM. Masks will be required and available, unless actively eating, drinking or presenting. Thank you for your understanding as we do our best to host a safe and fun event.

Join Us For Our 3rd Annual Community Awards and Recognition Dinner this October

We are elated to be able to host our event this year after pausing in 2020 due to the pandemic. We are scheduled for Wednesday, October 6 from 5:30PM to 8:30PM at the Columbus Museum of Art. NBC4 journalist, Matthew Herchik, will serve as the evening’s Emcee. For details and to register click here

Corporate Board Welcomes Dr. Mona Robinson

The Netcare Corporate Board is please to welcome Dr. Mona Robinson to its Board of Directors.

Dr. Robinson is a Professor of Counselor Education with Ohio University. She is a Certified Rehabilitation Counselor, Licensed Professional Clinical Counselor Supervisor, and Licensed Social Worker. She holds a B.S. in Psychology, M.A. in Rehabilitation Counseling, and Ph.D. in Rehabilitation Services, all from The Ohio State University

Her areas of expertise include psychiatric rehabilitation, disability advocacy, multicultural counseling and ethics, and dual diagnosis.

She has served on numerous boards and has participated as a site reviewer for The Council for the Accreditation of Counseling and Related Educational Programs (CACREP) and the Council of Rehabilitation Education. She currently serves on the Ohio University Diversity and Inclusion Advisory Council, the Ohio University President’s Opiate Task Force, and has implemented coaching programs with the Heritage College of Osteopathic Medicine. Dr. Robinson currently serves as Institute Director for Ohio University’s Study Abroad programs in Italy and Botswana.

Dr. Robinson is a published author with more than 25 research publications and 1 book. She has been awarded and recognized for her achievements in professional counseling, focusing on health disparities, social justice and multicultural rehabilitation. Most recently she is the 2020 Invited Interviewee for The Professional Counselor Lifetime Achievement in Counseling Series.