Emergency Response Services
We’re here when you need us.
Emergency Response Service is the dedicated Netcare Access team that answers the 27/7 Crisis Phone Line and chat feature on the website for anyone in need of assistance or in a mental health or substance abuse crisis.
You may contact us, 24 hours a day, 7 days a week, and a licensed clinician will answer the call or online chat and direct you to the most appropriate referral source or contact emergency personnel if urgent assistance is required.
Live Crisis Chat
Click here to start a chat
Netcare Access and the Community Shelter Board have partnered to provide information to those in Franklin County that need emergency shelter information and housing options. The Netcare ERS clinicians, in addition to answering the crisis phone line, answer the Homeless Hotline. The Homeless Hotline, 614.274.7000, is a community guide for individuals and families facing homelessness. This service is also answered by Netcare ERS clinicians. More than 100,000 Homeless Hotline calls are answered each year.
If you or someone you care about are in crisis, please share the following information with our ERS clinicians when you call:
- Client’s Name
- Client Date of Birth
- Your Name
- Your Contact Phone Number
- Presenting issue and symptoms the client is experiencing
- Current MH/SUD treatment providers with whom the client is connected
- Substance usage (and if client is currently under the influence)
- Risk of harm to self/others
- Client’s transportation needs
988 Suicide Prevention Lifeline
The National Suicide Prevention Lifeline is a national-based suicide prevention network founded by the Substance Abuses and Mental Health Services Administration (SAMHSA). In 2020 the Federal Communications Commission ordered telecommunication carriers to assist in implementing the new toll-free, three-digit 9-8-8 number, which was designed to be easier to remember and use than the current previous 800 hotline. Netcare is currently the primary 988 coverage for Belmont, Harrison, and Monroe Counties, and provides backup coverage for Franklin County, and in addition will answer texts and chats that come in via 988.