Netcare has been a pivotal agency in this community for 50 years, transforming from an outpatient community health center to a comprehensive network of mental health and substance use crisis services, along the way.
For the past 27 years, we have been identified as the place you go when you or someone you care for is in a mental health or substance use crisis. We have served thousands of children, adults, and families struggling in our community, offering on-site mental health crisis and addiction services to anyone in need, regardless of their ability to pay.
With staffing challenges and a highly competitive labor market, a 24/7/365 on-site crisis service unit at Netcare is no longer a sustainable model. Netcare, with the backing of its Board of Directors, has decided to cease operations of the on-site crisis unit effective Friday, November 25. This is a difficult, but necessary, decision to ensure the safety and well-being of both the patients we serve and the staff we value and respect. This timeline will allow us to assist with the transition of our patient population to other resources in the community.
We are grateful to those that have supported our program and we are still touched by every letter, phone call, and visit we receive from former clients. Many of them repeat the same phrase: “you saved my life.”
We will continue our life-saving work by providing community-based crisis programming, residential programs including the Crisis Stabilization Unit and our residential program, Miles House, and meeting patients where they are in times of crisis. Our 24/7 Crisis Phone Line, 614-276-CARE(2273), now with the addition of the 988 Suicide Prevention Lifeline-will continue answering phone calls, texts and chats from anyone in a mental health or substance use crisis. Our ten other programs and services will still be fully operational with no changes to service hours, and new programs will be launched as we grow and adapt to the ever-changing needs of Franklin County.
Thank you to our sponsors, supporters and golfers that came out to commemorate our 40th anniversary of the Netcare Foundation Annual Golf Tournament. $27,000 was raised to benefit the staff, clients and facilities of Netcare Access.
Our Low Gross Champions were Kent Bermingham, Chad Smith, Brenton Meininger and Mike Semberg. (pictured below) Thank you to our Dining Sponsor SUN Behavioral Health and our Beverage Cart Sponsor Quantum Health.
As the National Suicide Prevention Lifeline expands local behavioral health provider has the infrastructure and expertise to answer calls.
Netcare Access has been answering crisis phone calls since 1996 when its 24/7 Emergency Response Service (ERS) was established. The program is staffed by licensed clinicians ready to answer urgent questions and connect the caller to local resources. In some instances, if the caller is in an active crisis, the clinician will dispatch a ride to pick up the individual and bring them to Netcare for services.
The ERS program has expanded in the last 5 years. An online chat feature had been added on the Netcare Access website (www.netcareaccess.org) and partnering with the Community Shelter Board to answer the Homeless Hotline 24-hour crisis line, (614-274-7000), for individuals and families in need of housing and shelter options in Columbus and Franklin County.
In 2021 Netcare answered, managed, de-escalated, and linked the following:
42,771 Emergency Response Service Crisis Hotline incoming calls
69,652 Homeless Hotline incoming calls
747 COVID Cares ADAMH of Franklin County incoming calls
771 online crisis chats via Netcare website or ADAMH Franklin County website
74 Community Crisis Response trauma response team requests
61,702 outgoing calls to family members, community agencies, and first responders
The National Suicide Prevention Lifeline is a national-based suicide prevention network founded by the Substance Abuses and Mental Health Services Administration (SAMHSA). In 2020 the Federal Communications Commission ordered telecommunication carriers to assist in implementing the new toll-free, three-digit 9-8-8 number, which was designed to be easier to remember and use than the current 1-800-373-TALK hotline. All phone service providers will be required to direct all 988 calls to the existing National Suicide Prevention Lifeline by July 16, 2022.
Netcare Access began answering 988 calls on February 10. All calls are answered by licensed social workers and counselors trained in the Lifeline model. Currently, Netcare has 33 clinicians on staff to field inquiries from the crisis phone line, online chat, Homeless Hotline, and 988. All are answered 24 –hours a day, 7 days a week.
Marianne Robbins has been an Emergency Response Service clinician for more than 20 years. She is excited to be taking on the new 988 service. “What’s interesting about the 988 program is we use tools that they (the caller) may already have without the need to involve other first responders,” said Robbins. “We allow them to come up with their own ideas of getting themselves to safety. We are just the guide, utilizing the tools to keep them safe,” said Robbins.
“Netcare has always been a high volume crisis call center, with our 614-276-2273 line, with compassion, expertise at the forefront, but now to join this network across the country and the state is a recognition of the skill and expertise of our staff,” said Director of Community & Residential Services, Carrie Wirick.
Netcare is currently the primary 988 coverage for Belmont, Harrison, and Monroe Counties, and provides backup coverage for Franklin County. Netcare is in discussions with 17 other counties to provide primary and backup coverage as the program expands.
Based on preliminary data, Netcare expects to answer 2,000 to 4,000 calls in the first year.
It’s no secret that 2020 brought about change in a big way. It’s not only been about COVID, but the turmoil of long-overdue discussions on equality, justice, and even basic principles of fairness.
It’s been one of our workplaces flooding twice inside of a month, of another of our buildings being in the middle of protests, and of the changing dynamics of crisis care in Franklin County.
What hasn’t changed, though, is the dedication of staff who walk through our doors, day after day and night after night, providing the best care that they can in a system that is one of the most complex in American healthcare.
The Netcare Corporate Board is please to welcome Dr. Mona Robinson to its Board of Directors.
Dr. Robinson is a Professor of Counselor Education with Ohio University. She is a Certified Rehabilitation Counselor, Licensed Professional Clinical Counselor Supervisor, and Licensed Social Worker. She holds a B.S. in Psychology, M.A. in Rehabilitation Counseling, and Ph.D. in Rehabilitation Services, all from The Ohio State University
Her areas of expertise include psychiatric rehabilitation, disability advocacy, multicultural counseling and ethics, and dual diagnosis.
She has served on numerous boards and has participated as a site reviewer for The Council for the Accreditation of Counseling and Related Educational Programs (CACREP) and the Council of Rehabilitation Education. She currently serves on the Ohio University Diversity and Inclusion Advisory Council, the Ohio University President’s Opiate Task Force, and has implemented coaching programs with the Heritage College of Osteopathic Medicine. Dr. Robinson currently serves as Institute Director for Ohio University’s Study Abroad programs in Italy and Botswana.
Dr. Robinson is a published author with more than 25 research publications and 1 book. She has been awarded and recognized for her achievements in professional counseling, focusing on health disparities, social justice and multicultural rehabilitation. Most recently she is the 2020 Invited Interviewee for The Professional Counselor Lifetime Achievement in Counseling Series.
Netcare Corporation dba Netcare Access is pleased to announce the appointment of Zaki Anwar, of Jones Day, to its Board of Directors.
Mr. Anwar, an Ohio native, is a recent graduate of Harvard Law School and an Adjunct Professor of Law at The Ohio State University Moritz College of Law. Mr. Anwar maintains an active pro bono practice.
Prior to his current role with Jones Day as an Issues and Appeals attorney he served as a Judicial Law Clerk for The Chief Justice of the Supreme Court John Roberts.
“I am particularly excited to work with expanding/strengthening the Mobile Crisis Response Unit. Reorienting behavioral health or suspected substance abuse calls to clinicians rather than policing alone pays many dividends for communities,” said Mr. Anwar, when asked about his addition to the Netcare Access Board.
Netcare Corporation, dba Netcare Access, today announced that Dr. Brian Stroh will become the new CEO and Medical Director, effective May 1.
Dr. Stroh has been at Netcare for 15 years, with 13 of them as the Assistant Medical Director. During his time as the Assistant Medical Director he oversaw direct patient care and conducted administrative duties in Netcare’s multiple evaluation and treatment programs. He is board-certified in psychiatry by the American Board of Psychiatry and Neurology.
Additionally, Dr. Stroh will continue the long-standing partnership with the Alcohol, Drug, and Mental Health Board (ADAMH) of Franklin County, as the needs for crisis services in the county expand and plans for a county new crisis center advance.
Dr. Stroh will replace current President and CEO King Stumpp, after 10 years in the position. Mr. Stumpp is retiring after three decades of service in behavioral health.
With a new year comes change and after 10 years of leadership our President and CEO, King Stumpp, will retire from Netcare Access in July of 2021.
During King’s tenure, Netcare transitioned from adolescent and adult crisis to focus on adults only, expanded our values to include trauma informed care, partnered with like-minded agencies to take on projects like the Homeless Hotline, added the Mobile Crisis Response teams that pair an officer with a Netcare clinician to ensure safety in the community and saw us through multiple renovations and facility improvements.
We are well prepared for the future, thanks in part to King, and we sincerely appreciate the impact his leadership has had on our agency for the past decade.
If you know someone that may be qualified to be our next CEO visit our careers webpage.