Transparency & Accountability

Building trust and confidence through action.

For over 50 years, Netcare has been a trusted provider of behavioral health services in the community. We proudly offer nine comprehensive programs, supporting more than 17,000 individuals through community-based, outpatient, forensic, and residential services. Additionally, we manage over 200,000 contacts annually through our three crisis phone lines, including the National 988 text and chat services. Our commitment remains strong—to ensure every adult in need has access to essential behavioral healthcare services.

Our Mission

We help people in need of behavioral healthcare and emotional support by providing comprehensive, evidence-based services needed to attain recovery and maintain well-being. We also help the courts and community agencies by providing professional evaluations and assessments for those that need them.

 

Netcare Values

Caring

We contribute to the welfare of those whom we serve.

Excellence

We go beyond what is expected.

Accountability

We are responsible to our clients, to our funders, to other stakeholders, and to the general public.

Respect

We treat everyone with dignity about who they are or the circumstances of our involvement with them.

Collaboration

We work with other interested parties and stakeholders to contribute to the betterment of behavioral health systems and programs in the community.

Trauma Sensitive

We understand, anticipate, and respond to the needs of those who have experienced trauma, by providing a comforting and safe treatment environment, promoting self -empowerment of the client.

Cultural Awareness and Relevancy

We understand and address the role of race and implicit biases; how these can affect client and staff behaviors, attitudes, and responses; and how these can impact staff interactions with clients and with each other.

Netcare’s Strategic Plan

Netcare’s three-year strategic plan is centered on enhancing our services, expanding our reach, and ensuring long-term sustainability as a leading provider of behavioral health in Franklin County and beyond.

Our vision for the future is to create a more efficient continuum of care, addressing the growing needs of our community with an efficient focus on meeting patients where they are.

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View our most recent Annual Reports.

 

Accreditations and Collaborators

 

We collaborate with diverse partners, funders, and accrediting organizations to ensure compliance and to uphold our responsibility as trusted stewards of patient care and information.

Safeguarding Your Right to Privacy

 

At Netcare, we are deeply committed to safeguarding your privacy and protecting your personal health information. We believe that respecting your privacy is a fundamental part of the care we provide.

Click the button below to access our Privacy Statement, Notice of Privacy Practices, Spanish-language forms, and more.