Many people have heard of 988, but not everyone knows what happens when you call or text. 

You might worry about saying the wrong thing. You might wonder if your problem is “big enough.” Knowing what to expect can help.  

988 is for everyone. Trained, judgment-free counselors are available 24/7 to listen and help, with no judgement. Whether you feel overwhelmed, worried about a loved one, or just need to talk, you deserve support.  

What to Expect 

When you call 988, you will first hear a recorded message with service options, including support for veterans and Spanish-speaking callers. After a brief wait, you will be connected with a trained counselor or clinician.  

If you text 988, you will answer a few short questions before being connected with a counselor through text message. 

In both cases, the counselor will introduce themselves and ask if you are safe. They will listen without judgment, help you talk through what you are experiencing, and provide support based on your needs. 

You don’t need to have all the answers. You don’t need to know exactly what is wrong. You don’t even need to be in crisis. The counselor’s job is to listen and help guide the conversation. 

At Netcare, we know first-hand that asking for help can be difficult. When you know what to expect, that first step can feel easier. 

If you or someone you know needs support, call or text 988 anytime to reach the Suicide & Crisis Lifeline. A trained counselor is available 24/7 to listen and help.  

If you live in Franklin County, you can call Netcare directly at 614-276-CARE (2273), 24 hours a day, 7 days a week, to be connected immediately with assistance.