November is Homelessness Awareness Month, a time to recognize the challenges faced by individuals and families without stable housing—and to highlight the many community partners working together to provide hope, safety, and support. 

Every day, Netcare teams are on the move, responding to crises, offering support, and helping connect people in need to safety and care. Alongside many dedicated community partners, Netcare plays an important role in Franklin County’s coordinated efforts to assist individuals experiencing homelessness. 

Two of our programs are especially involved in this work: the Homeless Hotline and ROW ONE. 

 

The Homeless Hotline 

In partnership with the Community Shelter Board, Netcare operates the Homeless Hotline— a lifeline for individuals and families in Franklin County who need emergency shelter or housing support. 

The Homeless Hotline is available 24/7 at 614-274-7000. Each year, our team answers more than 80,000 calls, offering not just guidance and referrals, but real compassion to those navigating housing instability or homelessness. 

For many, a single phone call to the Homeless Hotline can be the first step toward finding safety, warmth, and a path forward.  

 

ROW ONE 

Netcare’s ROW ONE Program is a mobile intervention service that provides safe, compassionate transportation for publicly intoxicated individuals in Franklin County. Our trained team travels around the city, ensuring that people who are too intoxicated to safely remain on the streets are taken to a secure environment—whether that’s a treatment center, a homeless shelter, or a hospital. 

ROW ONE workers drive more than 150,000 miles each year, transporting about 1,000 individuals every month. Along the way, they also offer information about community resources, helping clients take the first steps toward recovery and stability. 

If you see someone who may be intoxicated and in need of help, please contact Netcare’s Emergency Response Service at 614-276-2273. Our teams prioritize each call based on need, responding with care and professionalism. 

 

Through programs like the Homeless Hotline and ROW ONE, Netcare helps ensure that individuals in crisis are met with compassion, connection, and care—no matter where they are on their journey. 

Together, our community is bridging the gap between crisis and care, one person at a time.