Netcare will adjust on-site crisis services this month

Special Announcement Regarding On-Site Crisis Services

Netcare has been a pivotal agency in this community for 50 years, transforming from an outpatient community health center to a comprehensive network of mental health and substance use crisis services, along the way.

For the past 27 years, we have been identified as the place you go when you or someone you care for is in a mental health or substance use crisis. We have served thousands of children, adults, and families struggling in our community, offering on-site mental health crisis and addiction services to anyone in need, regardless of their ability to pay.

With staffing challenges and a highly competitive labor market, a 24/7/365 on-site crisis service unit at Netcare is no longer a sustainable model. Netcare, with the backing of its Board of Directors, has decided to cease operations of the on-site crisis unit effective Friday, November 25. This is a difficult, but necessary, decision to ensure the safety and well-being of both the patients we serve and the staff we value and respect. This timeline will allow us to assist with the transition of our patient population to other resources in the community.

We are grateful to those that have supported our program and we are still touched by every letter, phone call, and visit we receive from former clients. Many of them repeat the same phrase: “you saved my life.”

We will continue our life-saving work by providing community-based crisis programming, residential programs including the Crisis Stabilization Unit and our residential program, Miles House, and meeting patients where they are in times of crisis. Our 24/7 Crisis Phone Line, 614-276-CARE(2273), now with the addition of the 988 Suicide Prevention Lifeline-will continue answering phone calls, texts and chats from anyone in a mental health or substance use crisis. Our ten other programs and services will still be fully operational with no changes to service hours, and new programs will be launched as we grow and adapt to the ever-changing needs of Franklin County.