For Crisis Assistance Call - 614-276-CARE (614- 276-2273)
Administrative Offices Call - 614-274-9500

reach out programNetcare’s ROW ONE Program is a mobile, intervention service in Franklin County designed to transport publicly intoxicated persons off the streets to a place of safety and shelter. Individuals served are provided education on resources available in the community. ROW ONE workers log more than 150,000 miles a year and transport approximately 1,500 individuals per month. Clients are transported to providers such as drug and alcohol treatment centers, homeless shelters, community mental health centers, hospitals or Netcare crisis sites.

ROW ONE workers are dispatched by Netcare’s Emergency Response Service:
614-276-CARE (2273), the Columbus Division of Police or the Columbus Division of Fire.

Individuals, businesses, other community agencies may request ROW ONE services by calling 614-276-CARE (2273). Transports are prioritized on a case-by-case basis.

Netcare is compliant with the Americans with Disabilities Act (ADA).   If you wish to make a complaint about Netcare’s ROW ONE Program, regarding your ADA rights, please contact Netcare’s Client Rights Officer either in person, by phone, or by US Mail as follows:

Netcare Client Rights Officer
199 S. Central Aveue
Columbus, OH  43223
(614) 274-9500

Monday – Friday
9 a.m. to 5 p.m.

A form is available here for your convenience.