Core Values of Service Delivery

Services provided are "user friendly" and focus on the customer's need to identify the problem, resolve the crisis, and gain access to ongoing services as needed. 

Crisis Services are accessible 24-hours a day, 7-days a week by phone and in person.

Staff are clinically competent with specific capabilities in the areas of age, gender, and disabilities as presenting conditions.

Families and significant others participate in decision-making regarding the customer, when appropriate.

Staff are culturally competent to assist customers representing a wide range of racial, ethic and socioeconomic populations.

The confidentiality of customers is respected and all care is provided within a legal and ethical framework of the highest standard.